Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Your privacy is important to us. Learn how we collect, use, and protect your personal information.
Effective Date: [Insert Date]
Home Heros ("we," "our," or "us") operates a platform that connects customers with independent service providers for home services including cleaning, plumbing, electrical work, cooking, gardening, and other related services.
We are committed to protecting your privacy and handling your personal information in accordance with applicable laws in British Columbia and Canada, including the Personal Information Protection Act (PIPA).
Personal Information: Full name, email address, phone number, address/location, payment details (processed securely through third-party providers).
Service Information: Type of service requested, booking details, communication between users and service providers.
Technical Information: IP address, device type, browser information, app usage data.
Provide and manage services, match customers with service providers, process payments, communicate with users, improve the app, ensure safety and prevent fraud.
We may share information with independent contractors, payment processors, legal authorities, and service providers. We do not sell personal information.
Service providers are independent contractors, not employees. Necessary details may be shared to complete services.
We use secure servers, encryption, and access controls. However, no system is completely secure.
We retain data only as long as necessary to provide services, comply with legal obligations, and resolve disputes.
You may access, correct, or withdraw consent regarding your personal data.
We use cookies to enhance user experience and analyze usage.
We are not responsible for third-party website privacy practices.
Our services are not intended for individuals under 18.
We may update this policy and revise the effective date.
Home Heros
Email: careers@homeheros.ca
Location: British Columbia, Canada
By using our services, you agree to this Privacy Policy.